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New Planning Portal website coming this Easter

by on March 16, 2016

I’m delighted to be able to tell you that we are re-launching the Planning Portal website over the Easter weekend.

The current Planning Portal will remain fully active until 17:00 on Thursday 24th March. Planning Portal user account details will be transferred to the new site. We will make the new site available at 09:00 on Tuesday 29th March.

The new Portal will be faster and mobile-friendly with better focus on key user tasks.

We’re not going to be turning the service on its head – we’ve had a strong focus on continuity in development. Everything will look familiar but we’ve introduced some exciting improvements to make the application process faster and easier.

We’re very excited that we can finally take the wraps off what we’ve spent the last few months working on.

In case you missed them. Here are all the preview videos for the new Portal website. (Please note there is no sound on these videos.)

We’ve completely modernised the forms while keeping the familiar layout of the questions. We’ve also been able to make some huge improvements to the ease of use and gotten rid of a number of old bugs.

The materials section always caused a few issues for users.

Likewise the hours of opening section.

Supporting documents is another area where we’ve been able the keep the familiar layout you’re used to but make a number of significant improvements to make it easier and faster to work with your files and drawings.

We’re also introducing a brand new service to help teams collaborate on planning applications – Workspaces.

We’ve streamlined LPA functions to let local authorities work with the Portal more effectively.

Finally, a quick look at the new home page.


  1. Michael Harthern permalink

    Many thanks for the information. Many Thanks, Michael Harthern.

    Sent from my iPhone


  2. Geoff Hogarth permalink

    The new format looks good.

  3. Melanie White permalink

    The videos seem to suggest that there may be some additional config of settings for LPAs, will we be given access to these settings prior to go live? Or is it something that will need to be checked on launch day? If so it could result in some customer confusion because they don’t have the tailor-made info for their relevant authority.

    • Allen Camm permalink

      Hi Melanie,

      As discussed there will be no additional settings to configure prior to go-live. All of your existing settings (PAR and Online Payment options) will be carried across.


  4. Debra Smith permalink

    Please increase the maximum upload size to at least 10MB or greater. It is very frustrating that resources have to be wasted in sending a memory stick / CDR to LPA’s following use of the Portal (itself a wonderful resource).

    There should be no reason in the modern world that the LPA cannot have sufficient technology / resource to handle files of this size. We need DCLG to come down hard on them with penalties if they fail to upgrade.

    Thank you for the time and effort placed in your own resource which is really appreciated.

    • sarahchilcott permalink

      Hi Debra. Thanks for your comments. We’ll shortly be working on a solution to this which allows LPAs to set their own limits – to make sure that any applications they receive can still be processed, including loading them onto their registers and public consultation. We know that many will welcome an increase to more than 10MB. We’ll continue to update you via this blog. Sarah

Please give us your feedback but we won’t publish any comments that are not constructive or that criticise any individual, any named business or any local authority. Please note, all comments will be moderated before being published.

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