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Technical updates – some you might have missed

by on November 3, 2009

MasterMap Update
At the start of October, we updated the 1:1250 map data, which contains buildings, roads, water, etc, to the current version.

PDF Fees Summary
Responding to LPA requests we have also recently delivered the PDF fees summary – a document that sets out how applicants calculated their application fee.

And finally, If you’d like to keep an eye on our performance, you’ll need to read our Service Report (below).

Service Report
The Service Report, which is published on the Planning Portal, contains monthly, quarterly and annual statistics and information on performance and customer satisfaction.Topics covered include:

• New calls raised with the service desk
• Number of planned outages
• Number of unplanned outages
• Service desk customer satisfaction levels
• Performance figures for key Planning Portal services against agreed targets
• Number of website visits

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