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Increase to Planning Portal payment service charge

by on March 10, 2022

Our annual service charge increase will this year take into account some stark increases in the charges levied by the credit and debit card providers which have been widely publicised in the mainstream media. Therefore, from 1 April 2022, the service charge for our national payment service (also known as FTS) will be £26.83 + VAT.  This charge not only covers the costs of providing the payment service, but also contributes to the continued investment into our service, delivering ongoing improvements that will add additional efficiencies for agents, applicants and Local Authorities.

At the end of January, we launched the new Planning Portal website, putting in place the foundations to deliver our vision to transform digital planning and building services.

Developed in-house by our TerraQuest colleagues, it’s been built in a modular style that allows us to work in a more agile way, be more responsive to customer needs, policy change and implement continuous improvements. This is the first step of an ongoing process that will see regular development of each component part of making an application that’s transferable to join-up other services, such as better integrating online building control applications and delivering a single sign-on to link these key processes that’s coming later in 2022.

We shall also be exploring the requirements for a national standard pre-application service and following the DLUHC pathfinders on digital local plans, as we look to unlock the value of spatial data to improve the quality of application submissions and help to reduce invalidation levels.

Firstly, we need to embed the new service that shows the investment made to achieve our ambitious plans.

If you would like to understand the new developments and functionality in greater detail, we would strongly recommend you join us for our free webinar series ‘The digital future of planning and building’. Alongside providing you with an in-depth review of our development programme it provides you the opportunity to ask questions. You can register on our new Community Hub.

The Planning Portal Spring Conference is also back after a fantastic response to our virtually hosted November Conference. The four-day CPD accredited conference will be covering the key issues affecting planning and building, with presentations and panel discussions from an array of industry-leading panellists and speakers. Talking about Urban Regeneration, The Building Safety Programme, Beyond Net Zero and the Future of Planning – Local Plans/Pathfinder Programme. Early bird tickets for a full conference pass are available at only £90 until the end of March and its free for public sector delegates. You can register on our conference website.

We are committed to providing an efficient service to all customers and delivery partners and thank you for your continued support and feedback.

If you have any questions or comments in relation to any of the above, please email

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