Some more service improvements – yes, more!
Last week I announced we will be introducing some key changes to the application service in the next couple of months (if you missed that you can catch up here).
However, I’m happy to tell you that before the main course we’re introducing a range of appetizers to further improve our application service. The first change went live last weekend, the other two will follow on 10th April.
South Downs National Park
This weekend we are pushing through the infrastructure and content changes to support the creation of the South Downs National Park.
From Monday you’ll be able to submit applications direct to South Downs NPA through the application service.
The live Portal site will be offline between 18:00 – 20:00 on 31st March to let our technical supplier deploy the required changes.
Following this change we’ll be introducing the following changes on 10th April.
Duplication of site address with applicant address details
The Portal’s registration process captures key information about the user that is used to pre-populate certain sections of the application form. This saves users’ time though not having to re-key information.
Although some information is already used to pre-populate the forms, we know there are other sections that could benefit from the same treatment. We’re starting with this change.
In most cases (for minor and other applications) the application site address is the same as the applicant’s address.
The site address is already pre-populated on the form as the user selects the appropriate address as part of the application chooser process.
We’re now adding an extra question (“Is the applicant(s) address the same as the site address?”), which means that from 11th April onwards, if you click ‘Yes’ the system will auto-populate the same information into the appropriate Applicant Details address.
Just a small change but you’ve told us that repeating information on forms is frustrating and eats up your valuable time.
Standard naming convention for supporting documents
I can also confirm that we’ll be introducing a standard naming convention for all supporting attachments submitted with Portal applications. Again, this is a change LPAs have long called for and will add much more clarity about what the supporting document is.
A future planned change will further help simplify the attachment process and help speed up uploading documents – I mentioned this in my previous post, but there’ll be more on this shortly.
As ever, if you have any questions about these changes please post them below and I’ll do my best to answer them.