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Time, gentlemen please!

by on November 17, 2016

Sorry this post isn’t about beer or even last orders, but at least I got your attention!

It’s about our latest release at the weekend, which included a new message to warn users when they are getting close to being timed out of our planning application service.

For most users this hasn’t been a problem, but we understand that there is nothing more frustrating than taking a long call or popping out to a meeting without saving the application, only to find that you’ve been timed out and may have lost some work.

Of course, time outs are necessary for data and system security.  Our service will still time you out after 30 minutes of inactivity, but now you will get a message 10 minutes before, warning you what is about to happen.

time out

It’s still best to hit the ‘Next’ or ‘Previous’ button at the bottom of each page before you step away from the application you’re working on, as this will save all your work so far, but at least this change should provide a little extra comfort.

  1. “taking a long call or popping out to a meeting without saving the application”

    If you are indeed called out of the office for 30 minutes or longer, before terminating your session and logging you out, will the system save your progress? 10 minute warnings are all well and good, but only if you are physically actually there to heed them..

  2. sarahchilcott permalink

    Hi Chris. Yes indeed, the point may have been lost at the end of the post but it’s always best to save your work by hitting the ‘next’ button at the bottom of the page if you can. Sarah

    • I understand Sarah, but my point is – as vigilant as a person is – what if the Next button isn’t clicked? Shouldn’t the idle/auto-logout script run: 10 minute warning > after the full 30 minutes, saves the user’s progress, then logs them out with a message that can be seen upon their return?

      Just an idea, I wouldn’t want to step on toes here..! 🙂

      • sarahchilcott permalink

        Thanks Chris. I’ve sent it over to the product development team to look at. Sarah

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