Site Issues – wrap up and thanks
Hopefully we have now resolved the hangover issues from yesterdays debacle and we’re now up and running, if not at lightning speed then at least at a manageable pace and this should improve as the day progresses.
The issue with online applications not being retrieved by LPA 1APP connectors is also fixed which means that applications should now be retrieved successfully and automaticaly populate local back-office systems.
Part of the issue today was simply the sheer volume of applications being submitted concurrently as folks sought to make up for the lost day.
Rest assured we are doing all we can to understand what went wrong and to work with our I.T providers to ensure it doesn’t happen again.
I had anticipated a barrage of complaints but instead your patience and understanding shone through.
Thanks to you all
Chris
Planning Portal Blog 
Chris
You state ‘…I had anticipated a barrage of complaints but instead your patience and understanding shone through…’
Don’t be misled into thinking the lack of complaints equates to ‘…patience and understanding…’ it might be that agents thought it would be a waste of time complaining…what good would it have done?
Regards Robert
the drawing board (uk) limited
I like to think positively (especially of my customers)!
Not a problem. I needed an excuse for my own delays. It is great when you can blame someone else. 🙂
we aim to please!
The reason you didn’t get your expected barrage of complaints could simply be because you kept us all up to date!
A rarity. Thank you
warm fuzzy feeling here!!!
Sadly, there are still issues and the Portal is not working at just after 4.00pm—!!
Chris,
we had a significant usage spike at around 4pm which may have caused the blip. It should be fine now and hopefully we’ll have caught up with all the additional traffic and submissions and be back to usual performance levels tomorrow.
When the screen told me the Planning Portal was unavailable, I was subsequently scrapping around looking for some kind of fault on our computers.
So Planning Portal inaccessibility is clearly so unusual an event that I didn’t even consider a Portal problem and was immediately looking for a problem at our end !
we are experiencing problem with uploading, following an attempt to upload it says that the documents failed to upload, when we tried again it said that the documents were already uploaded but we cant see them on the list, is there a diagnostic or refresh button or help button we can use to fix this problem?