1App Poll Results and Next Steps
Having run the poll on 1App changes for 4 weeks now, we have found that the following five proposals received 76% of the votes between them.
Reduce the length of the forms 19%
Reduce the need to re-enter data on forms 17%
Create distinction between residential and commercial on full application 16%
Upload multiple attachments 13%
Simplify the supporting documents section 11%
We are now evaluating the cost and technical implications of these improvements and expect to bid for the funds in the very near future. If possible we hope to deliver these improvements within the current financial year however this will be subject to funding being made available.
At the same time and in parallel, we are taking a longer-term view of the 1App service to see whether root and branch improvements can and should be made and importantly how they might be funded. As I’m sure you will appreciate this is a key consideration in the current climate.