Improving LPA planning websites
As part of our Killian Pretty work on improving the quality of online planning information we were tasked with talking to LPAs and their customers about what makes a good local planning website.
We received almost 400 responses to our survey, spoke to dozens of LPA staff and their customers and the results of the combined insight have been compiled in a report entitled “The Building Blocks of a Good Local Planning Authority Website”.
The report is aimed at LPAs and in recognition of the financial and technical limitations many LPAs face in the current climate, we’ve arranged these recommendations in tiers, ranging from quick wins to more involved changes.
The report contains a wide range of suggestions for improving planning pages – as recommended by LPAs and their customers – including recommendations for making improvements to policy pages, mapping services, application forms, contact information, local application registers and links to the authority’s building control service.
Finally, we’re still collecting feedback on our idea to deliver LPA-branded Portal pages on LPAs’ behalf. Find out more about this in one of my earlier posts. There’s been a lot of excitement about the idea so far from LPA regional workshops and there’ll be a great deal more information to come in 2010.
Let us know what you think by adding a comment.