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Re-platforming the Planning Portal and update to the payment service

by on March 1, 2021

Planning Portal are heavily investing in our future service by developing a brand-new website using the latest technology. This includes a cloud-based application service that is flexible enough to cater for the needs of our customers and partners both now and in the future. We are on track for a launch in late quarter two of this year.

The new platform is being developed in-house by our TerraQuest colleagues in Birmingham. It combines our knowledge and insight, gained from nearly 20 years of facilitating online planning submission, and the experience of a team of developers, product owners and user experience specialists.

The new platform will be more intuitive and easier to use than the current system, taking a project-based approach to link all applications to a single development with the ability to share data across platforms resulting in fewer invalid applications. Most importantly, it will give us the platform to continually improve the service and deliver the digital transformation the planning and building industry needs, and as stated in the Government’s Planning white paper in the autumn. If you would like more information about our development roadmap, you can find out more on our blog here.

In light of the above, coupled with general increased running costs, we will be introducing a service charge increase to £23.33+ VAT from 1st April 2021. The service charge applies to online planning applications that attract a planning fee of £60 or more. We have held our current service charge fee for 20 months and the increased revenue will contribute to the continued investment into our service to deliver the above transformational improvements and subsequent enhancements to features that will add additional efficiencies for agents, applicants and local authorities.

If you would like to understand in greater detail the new developments and functionality, we would strongly recommend you join us for our free webinar series ‘Planning Portal: Past, Present and Future’. Alongside providing you with an in-depth review of our development programme it provides you the opportunity to ask questions. You can register here.

As always, we are committed to providing an efficient service to all customers and delivery partners and thank you for your continued support and feedback.

If you have any further questions or comments in relation to any of the above, please email communications@planningportal.co.uk.

35 Comments
  1. Donna permalink

    I’m slightly confused as the current service charge is £25. How is this an increase? Or is it on top of this?

    • Portal Director permalink

      Hi Donna, thanks for your query. The current service charge is £20.83 +VAT (£25 in total). The new charge will be £23.33 +VAT (£28 in total). This service charge applies only to online planning applications that attract a planning fee of £60 or more.

      • Donna permalink

        Ah, understood. Thank you for clarifying.

  2. rafiq ullah permalink

    how much cost Lawful Development Certificate?

  3. Mr Ghulam Hussein permalink

    please let me know how i can make application for discharging condition on approved permission

  4. Paul Adams permalink

    Excuse the “dumb” question but is the service charge on top of the planning fee and what is the current Pre-application Advice fee please?

  5. Cecilia Lam permalink

    How can I get a lawful use certificate for my shop

  6. Lin permalink

    Where can I access a tree application form?

  7. I’m in process of submitting 2 lawfulness development certificate applications  for 2-bed mid terrace properties to convert to 3 bed HMO  What’s the best option to chooses to calculate fees on the planning portal?

    • Portal Director permalink

      Hi Hiwa, the Planning Portal service desk can help with how to complete the online application form. You can email our service desk team at support@planningportal.co.uk or call 0333 323 4589. Available Monday – Friday, 9am – 5pm (excluding bank holidays).

  8. CarolineM permalink

    I am trying to make an application for change of use but it is not in the list of options it is from retail to dog grooming. What do I do to apply online as I have been told it does need an application making

    • Portal Director permalink

      Hi Caroline, the Planning Portal service desk can help with how to complete the online application form. You can email our service desk team at support@planningportal.co.uk or call 0333 323 4589. Available Monday – Friday, 9am – 5pm (excluding bank holidays).

  9. Stephen Andrew George Bryant permalink

    How do I list my past applications in either alphabetical order or date order.

    • Portal Director permalink

      Hi Stephen, the Planning Portal service desk can help with queries on using the online application system. You can email our service desk team at support@planningportal.co.uk or call 0333 323 4589. Available Monday – Friday, 9am – 5pm (excluding bank holidays).

  10. David Lewis permalink

    All I am seeking approval for is to replace the doors into my garden. The fees are ridiculous £200+ quid of the application and then £28 to lodge it with the portal. No wonder people are not seeking permission. Can I lodge the file directly with the council and avoid the rip-off fees?

  11. G Foster permalink

    What form do we use to request a change of the hours we can use our premises and do we need planning permission

    • Portal Director permalink

      Hello, the Planning Portal service desk can help with queries on using the online application system. You can email our service desk team at support@planningportal.co.uk or call 0333 323 4589. Available Monday – Friday, 9am – 5pm (excluding bank holidays). For specific queries regarding whether or not you need planning permission, please contact your Local Planning Authority.

  12. Nicola Irons permalink

    HI, what is your VAT number as it is not shown on your website/paperwork?

    • Portal Director permalink

      Hi Nicola, the Planning Portal service desk should be able to help with your query. You can email our service desk team at support@planningportal.co.uk or call 0333 323 4589. Available Monday – Friday, 9am – 5pm (excluding bank holidays).

  13. Victoria Dykes permalink

    Hello there!

    We have already submitted and paid our ‘application fee’, however am resubmitting the application due to technical errors that occurred during the processing of our last application.

    Does the online service require I pay the fees on the portal? If so, we have of course already paid and am not sure how to proceed.

    Thanks!

    • Portal Director permalink

      Hi Victoria, the Planning Portal service desk should be able to help with your query. You can email our service desk team at support@planningportal.co.uk or call 0333 323 4589. Available Monday – Friday, 9am – 5pm (excluding bank holidays).

  14. Marta Rozpedowska permalink

    Hi, What’s the best way of making payments? I emailed a filled in application to you however not sure how to pay for it now.
    Please can I have some contact number ASAP and account details?

    Cheers

  15. derek permalink

    Finding filling in planning portal complicated regarding documents can I get support

    • Portal Director permalink

      Hi Derek, for support regarding using the Planning Portal application service, the Planning Portal service desk should be able to help with your query. You can email our service desk team at support@planningportal.co.uk or call 0333 323 4589. Available Monday – Friday, 9am – 5pm (excluding bank holidays). For specific questions regarding planning, you will need to contact your Local Planning Authority.

  16. Hira abbas permalink

    Hi I have some tree branches coming from my neighbours tree on top of my kitchen roof and blocking sunlight going in my kids room.
    I need those branches trimming .I live in conservation area.
    I’m trying to put application to trim those branches but can’t find the form .

  17. Linda permalink

    Hi I have a very large wooden shed in my front garden which is damp. I want to replace with a garage to keep my bikes from rusting. Do I need householder planning for this?

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