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The Professional Portal is one year old!

by on November 29, 2018

It’s been a year since we launched our Professional Portal and we’re delighted with all the positive feedback we’ve received from users over the past twelve months.

At the Planning Portal, we are always looking to improve and expand our content. We created the Professional Portal in response to requests from professionals, from across the sector, who wanted an easy way to access all of the dedicated tools that they use frequently.

These resources include, but are not limited to:

  • Application toolkit: Everything you need to build a planning or building control application
  • What’s new: Information about new services on the Portal
  • Legislation and guidance: Links to all the relevant planning and building control legislation and guidance
  • Find: Search tools to help you find other trade professionals in your local area, such as builders or planning consultants
  • Media hub: Important planning news, industry updates and social media links

With over 83,000 visits since launch and over 60 per cent of traffic coming from return visitors*, we know that the Professional Portal is working well, so take a look if you haven’t already. You can even bookmark it as your Planning Portal homepage.

Of course, there is always room for improvement, so please let us know if you have any suggestions on how we could improve our Professional Portal to more accurately meet your needs, or the needs of your organisation or authority.

If you have ideas, questions, or feedback, please don’t hesitate to contact us at

* Google analytics November ’17 – November ’18

  1. Neil warren permalink

    we recently submitted an application through the portal which calculated the planning fee and we nominated the payee, when the Council received the application they required a further planning fee, so to pay the extra through the portal they required a further payment to you, quite unfair
    this is quite wrong as one payment only..

    • sarahchilcott permalink

      Hi Neil. Sorry to hear that. If the error is ours then we will refund the service charge. We’d also like to know any problems with the fee calculator so that it can be amended. Please can you email our Support desk and they will sort it for you. Thanks Sarah

Please give us your feedback but we won’t publish any comments that are not constructive or that criticise any individual, any named business or any local authority. Please note, all comments will be moderated before being published.

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