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Useful tool update – payment options supported by LPAs

by on January 9, 2015

Last year we added a useful tool to help applicants and agents easily identify the payment options local authorities support when submitting online.

We have now updated the tool. The latest version of the LPA Payment Options Checker is available to download from the Planning Portal’s Useful Tools page (you’ll need Excel installed).

This should help agents plan which payment method to use as the application service doesn’t tell you the different methods LPAs support up front.

Hopefully this will help to manage customer expectations around registration and validation.

Non-receipt of the fee remains one of the top reasons for LPAs invalidating online applications. This is most common where the application and all supporting documents are sent online but the fee is paid by cheque.

Receipt of the fee is a requirement for validation and due to postal delays there’s no guarantee LPAs will receive it in good time causing administrative delays.

To help with this validation issue we have been encouraging LPAs to support additional payment options, including payment by telephone and via the council website.

Both these options let the applicant or agent pay quickly and efficiently, which in turn lets the LPA register and validate applications – a win-win situation.

Finally, a request to LPAs: please check the payment options you support.

It would be great if you could spend a couple of minutes checking that your payment options are correct including the cheque payment address.

There are still quite a few LPAs without a cheque payment address which could mean chasing payment or cheques being sent to the wrong address – with lots of office moves recently we don’t want the cheque going astray.

An instruction on how to update your details can be found on the Planning Portal.

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6 Comments
  1. Reblogged this on SNOW architects and commented:
    Handy to know if you Local Authority support card payments for Planning Applications.

  2. BrierleyCath permalink

    I have checked the online form for Pendle Borough Council and note that the information is incorrect. See screen print below where it states Online payments not currently available. We have had an online payment as recently as 22nd December 2014. Before I go in and change this can you please confirm that it is still available and that nothing has changed recently that I am not aware of.

    [cid:image001.png@01D02E41.2DC8A320]

    Regards

    Cath Brierley

    Development Management
    Planning & Building Control

  3. Alison White permalink

    I am trying to up date our payment details, but the link on how to update your details does not appear to work.

  4. Collins, Jeanette permalink

    Hi

    I have commented previously on how the options are displayed. We would prefer the second option listed after online, before Phone to be LPA pay URL – as we want to encourage customers to pay online
    Please will you look into changing the format of the information

    Thanks

    Jeanette Collins
    Team Leader of Integrated Business Support
    Human Resources
    Brent Council

    020 8937 5206
    07867 189 453

    http://www.brent.gov.uk

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