A brand new form and a few more 1APP improvements
As I mentioned at the end of last year, we’ve now managed to find the funds to make further changes to the site and 1APP service, carrying on the programme of improvement.
One of the key changes will be the e-enablement of the Non Material Amendments form. (The form is currently available from the Portal but only as a PDF.) I’m sure this will come as good news to many!
We’re also making a couple of other changes to the service.
The first is to comply with new policy from DCLG on streamlining information requirements for planning applications.
Specifically we’re making improvements to merge the certificates section of the forms that will ensure the Agricultural Land Declaration certificate is always completed. It might seem a minor change but our service desk gets dozens of calls a month about this and it’s one of the main reasons local authorities invalidate paper applications as it’s often not completed.
Secondly, we’re making some changes to the tool that helps applicants choose forms, we call it the “Form Chooser”, and also to the way applications are started.
Currently, when a customer starts an application the first task is to log in or register. For new users this can be a barrier to getting started. Instead we’re moving registration and/or log in to later in the process to let users start an application and identify the location.
We’re also going to be combining actions that are split across multiple screens into more logical groupings.
All this is taking place over the next month or so. As soon as I have precise dates I’ll update you. There shouldn’t be any significant impact on users but we will be contacting users with applications in draft with some advice.
As usual, we’ll make sure that outages to the live service take place out of normal office hours and give you plenty of notice.