A message to LPAs about application fees payments
During the summer we made a number of improvements to 1APP. One of these was a new service for local authorities to let them manage the payment options they support for online applications on the Portal.
Since its introduction we’ve noticed that a number of LPAs have not yet specified a postal address for cheque payments.
As I’m sure you’ll appreciate, this is essential to make sure our customers who choose this method can send payment ASAP to avoid any delays with registration and validation.
We’re also aware that many LPAs can now support telephone and other payments – these details can also be configured by you on the Portal.
We recommend checking whether your LPA supports this payment method. If it does you can update the Portal with the appropriate details.
A guide on how to access and configure your details is available here.