Doing it online – your stories
We have a campaign planned this year in support of channel shift – in other words moving away from traditional routes of engagement with customers (e.g. face-to-face and phone) and using the web instead.
We’re going to be working primarily with local planning authorities on this campaign – stay tuned for more information on campaigns aimed at planning and building professionals.
We’ve got a series of articles planned on how local planning authorities are increasingly becoming paperless to save money and carbon. The first will be with you next week.
The articles will look at related strategies such as increasing use of mobile technologies like smart phones and tablet computers as well as how local authorities are encouraging applicants and customers to switch to online channels.
We’ll also be looking at what really happens in a paperless planning office – and we’ll make sure officers from the local planning authority concerned are on hand to respond to any questions from readers.
Finally, in October we’ll be running an event in Bristol with local authorities to explore how we can improve links and messaging between LPA websites and the Portal (and vice versa) to improve the user experience for our shared customers. If this works well we’ll be looking at the opportunity to run more around the country.
In the meantime, if you work at a local authority which has implemented a channel shift strategy and would like to share your story, please drop us an email or simply post a comment below.