1APP improvements: a new service just for LPAs
The 1APP changes which went live last week have bedded in nicely. Users are reporting improved productivity and our service desk is reporting very few issues.
Most of the communications last week focussed on the changes to the Supporting Documents process but we also introduced some improvements just for LPAs.
A new LPA payment account service giving local authorities a large degree of control over the 1APP payment screens is now live.
In a nutshell, LPAs can now use the new account service to administer the payment options they support for online applications.
We’ve created a guidance note on how to access your account which is available here.
At the Portal, we are especially keen to encourage more agents to pay online and for LPAs to support telephone payments. Both of these options should be beneficial to applicants, agents and LPAs in achieving quicker registration and validation of applications.
(Please note that any changes to local authority contact information on the Portal will still need to be sent to us. This includes links to your Council website and general contact information.)
While we’re on the subject of payment, the final part of the 1APP improvements project will go live in the coming weeks.
We’re moving payment step to the end of the submission process to reduce instances of LPAs receiving payments for applications before they are submitted, or as is sometimes the case, not submitted – a common problem.
This change will be supported by improved on-screen advice for applicants.
More on this closer to the time we go live.